Gratitude is the inward feeling of kindness received. Thankfulness is the natural impulse to express that feeling. Thanksgiving is the following of that impulse. Henry Van Dyke
Today, on the eve of my return to work, please allow me share a few thoughts and express my deep gratitude for the wonderful team we have here at Harper-Hutzel.
As an Administrator, our role, every day, is to support the people that work here in the hopes that they will, in turn, provide the best possible care and experience to each patient that comes through our doors. Every patient deserves nothing less than that. It is one thing to come to these doors as an Administrator. We live it every day, on the weekends, on vacation (at least this Administration does…no shrinking violets here!). And, because we do this every day, we are the pros (or, we like to think that we are). However, it is completely different to see our institution through the eyes of a patient, until you become a patient.
When I walked through these doors the other Friday with my parents, I did not feel my “all Miss Confident self”…how could I?…my role had significantly changed. I went from always helping others and being a resource, to being the person in need of help and answers. It was clear to me what needed to be done, but I had little (beside prayer) to do with getting to the “done” part. It is in this position that you have to rely on the experts and trust that you have made the right decision in the selection of where you should receive your care. And this is what each patient, weather they know it or not, goes through when they enter the hospital.
My total experience here was wonderful. I could have not written a script for a better outcome! From registration, Pre-Op, the Doctors, Post/Op, transportation, 2 Brush Staff, food service, Patient and Family Centered Care, housekeeping, all points of service were top notch! In addition, I can’t say thank you enough for all of you who made Helen and Henry feel so comfortable, at ease, and like family. They were very impressed with everyone. They feel that I work at a very special place (and trust me…it ain’t easy to impress Queen Helen…trust me!). I can’t agree more. I am also appreciative of all of you who came by to visit me while in house, and that have checked in on me while at home last week. All your thoughts and acts of kindness are so deeply appreciated.
So tomorrow, I come to work (if the badge still works), with a deeper appreciation for the work we do every day. And while I would not want to have to be a patient again to feel this way, I will always have something to remind me of why I do what I do every day. God bless you all and see you in the AM!
Tonita R. Cheatham, Director
Public Relations & Marketing
Harper University Hospital
Hutzel Women’s Hospital
Thank you is the best prayer that anyone can say. I say that one a lot. Thank you expresses extreme gratitude, humility and understanding. Alice Walker