Last week I hosted the second in a series of new Employee Updates in our hospital auditorium. This session focused on Lean Daily Management.
Lean Daily Management is one of the most transformational things we’ve done here since I’ve been president. We’re flipping the organizational chart – instead of decisions being made top down, assignments are being given to the leadership team by the front line staff.
Victor Bell, the SGH process operations analyst, walked employees through this business philosophy that aims to find and eliminate waste in order to achieve continuous improvement throughout the hospital.
The Sinai-Grace executive management team visits every floor of the hospital on a daily basis. Called the Gemba Walk, the team works with units to track goals in safety, quality, experience, finance and growth, receiving continuous feedback from the frontline staff. The goal is to work smarter, not harder.
Sinai-Grace was the first DMC hospital to implement this program. We highlight Lean success stories on a weekly basis in our employee newsletter.
These monthly Employee Updates were born out of the Employee Engagement Survey, which revealed that employees wanted better communication throughout all levels of the organization. Stay tuned for the next Employee Update in September.
Dr. Reginald Eadie
DMC Sinai-Grace Hospital
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